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Service Policy

Warranty Policy:


100% new products we selling, no used or repaired products. 
12 months warranty term.
Damaged products will be replace or refund after we confirmed it is not damaged by human mistake or force majeure damage in first 2 months
Damaged products will be repair or replace accessories in 2 months later 
Delivery 
We stocked over 20 models products for immediate deliver, other products need 3-4 days delivery time
We use express such as DHL, TNT to be courier, also you can use your own courier if better than our one. 
You will receive the goods in 7-8 working days.
Technical Support Policy
Konywell is proud to offer telephone, e-mail and network communication technical support for products purchased from us. We can design engineering project, solve the technology problem. We suggest purchasing complete security systems in order to received enhanced overall technical assistance.


konywell Tech Service dept